Privacy Policy

📋 Overview

Ready Roots Supply ("we," "us," or "our") operates readyrootssupply.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our site, you consent to the data practices described in this policy.

📊 Information We Collect

Information You Provide

• Contact information — name and email address when you sign up for our email list or contact us
• Order information — name, email, and shipping address when you place an order (collected and processed by Stripe)
• Payment information — credit card details are collected directly by Stripe and never stored on our servers
• Communications — messages you send us via the contact form

Information Collected Automatically

• Browsing data — pages visited, products viewed, time on site, referring URLs
• Device data — browser type, operating system, IP address, device identifiers
• Shopping behavior — items added to cart, checkout initiation, purchase events
• Cookies — see our cookie section below

🍪 Cookies

We use cookies and similar tracking technologies to improve your experience on our site. Cookies are small data files stored on your device.

We use cookies for:

• Shopping cart — to remember items you've added while browsing
• Analytics — to understand how visitors use our site (via Meta Pixel)
• Advertising — to show relevant ads on Facebook and Instagram (via Meta Pixel)
• Session management — to provide a consistent browsing experience

You can control cookies through your browser settings. Note that disabling cookies may affect some site functionality.

💳 Stripe Payment Processing

All payments on ReadyRoots Supply are processed by Stripe, Inc. When you complete a purchase, you are submitting payment information directly to Stripe's secure, PCI-compliant servers.

We do not store, access, or transmit your full credit card number, CVV, or payment credentials — that information goes directly from your browser to Stripe.

Stripe may collect and retain payment and transaction data pursuant to their own privacy policy, available at stripe.com/privacy.

📱 Meta Pixel (Facebook/Instagram Advertising)

Our website uses the Meta Pixel (Pixel ID: 2425749504559134), an analytics and advertising tool provided by Meta Platforms, Inc.

The Meta Pixel tracks the following events on our site:

• PageView — when you visit any page
• ViewContent — when you view a product page
• AddToCart — when you add an item to your cart
• InitiateCheckout — when you begin the checkout process
• Purchase — when you complete an order
• Lead — when you sign up for our email list

This data is used to measure ad performance, optimize our advertising campaigns, and serve relevant ads on Facebook and Instagram. Meta may use this information in accordance with their Data Policy.

You can opt out of Meta's ad targeting by visiting facebook.com/ads/preferences or using the Digital Advertising Alliance opt-out.

🔧 How We Use Your Information

• Process and fulfill your orders
• Send order confirmation and shipping notifications
• Respond to your inquiries and customer service requests
• Send promotional emails (only if you opted in; unsubscribe anytime)
• Improve our website and product offerings
• Measure and optimize our advertising campaigns
• Comply with legal obligations

📤 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service providers — Stripe (payments), shipping carriers (for delivery), email service providers — only to perform services on our behalf
• Advertising platforms — Meta receives pixel event data as described above
• Legal requirements — if required by law, court order, or to protect our rights
• Business transfer — in connection with a merger, acquisition, or sale of assets

🔒 Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. Payment data is handled entirely by Stripe's PCI DSS Level 1 compliant infrastructure — the highest level of payment security.

No method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

✅ Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of the sale of personal information (we do not sell data)

To exercise any of these rights, contact us at readyroots-supply@polsia.app.

👶 Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

📧 Privacy Questions

Questions or concerns about our privacy practices? Contact us:

• Email: readyroots-supply@polsia.app
• Contact form: readyrootssupply.com/contact